Returns and Complaints

Incorrect delivery, such as delivery of defective goods, wrong quantity, damaged or defective product, you should immediately contact customer service Vapor Sweden Distribution AB for the claims. The complaint makes you:  info@e-ciggbolaget.se,, or call (+46) 920-407040.

Remember to state your name, address, telephone number, any customer number and/or order number and what should be returned so that we can more easily process your case.
When a return is received by us, we will do an error check on the goods to rule out defective maintenance or improper handling.
On defective goods, we primarily send back the goods repaired and in case it cannot be repaired, we will send back a new product.

If it turns out that the goods are not faulty, the customer may be required to pay return shipping.

When you are going to make a return follow the above way and send the agreed shipment to us via regular mail.
Returns are sent to the following address.

Vapor Sweden Distribution AB
Att: Marie Dahlén
Nordkalottstaden 2
97254, Luleå

Remember to note who the shipment comes from so that we can handle the matter more easily.
You as a customer pay the shipping cost of a return or other shipments sent to us.